Millions of Prime members could soon see money back in their accounts, without lifting a finger. The Federal Trade Commission’s record settlement with Amazon has set up automatic refunds for many ...

I purchased a tankless water heater from Amazon a month ago. They sent the wrong hot water heater — propane instead of natural gas. Amazon approved my return, and I sent it back the next week. Amazon ...

Amazon has started issuing payments to eligible Prime members as part of a $2.5 billion settlement over federal allegations that it misled customers. The online retailer agreed to the payouts in ...

Amazon's latest round of automatic $51 credits has turned a routine refund into a small financial puzzle, especially when the money lands in PayPal or Venmo instead of a familiar bank account. I want ...

Earlier this year, the United States Federal Trade Commission ruled that Amazon had engaged in deceptive practices concerning its Amazon Prime subscriptions—people were enrolled unintentionally, and ...