Last month, two key legal developments in the area of independent contractor misclassification and compliance highlighted the risks posed to customer service companies that use an independent ...

CARLSBAD, CALIF. — Nobody wants to see Cinderella with a cigarette in her mouth. Dennis Snow saw a smoking Cinderella during the 20 years that he worked at Disney World, but it was in an employee ...

ROCHESTER, N.Y. – Contractor complaints are some of the most frequent cases that land in News10NBC’s inboxes. But as News10NBC consumer investigator reporter Deanna Dewberry explains, most contractors ...

Delivering outstanding customer experience continues to be a critical driver of success for commercial service contractors. In fact, the continuing roadblocks facing the commercial contracting ...

Ring, the Amazon-owned maker of video surveillance devices, will pay $5.8 million over claims brought by the Federal Trade Commission that Ring employees and contractors had broad and unrestricted ...

[Stay on top of transportation news: Get TTNews in your inbox.] When an Amazon.com Inc. delivery driver drops a package at someone’s home, the customer can give them a thumbs-up or a thumbs-down — ...