Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

As data centers shift from traditional automation to AI-driven operational autonomy, the core challenge for IT leaders is finding the right balance between machine autonomy and human control. AI ...

Every account opening, loan approval, payment, and service request depends on hundreds of operational decisions customers never see. When those processes work well, experiences feel effortless. When ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Finance operating model transformation helps CFOs improve data, AI adoption, controls and enterprise decision-making as business demands accelerate.

Whether you use Scientific Management, Lean, Agile or beyond, if you don’t plan technology changes accordingly, you’re on the road to chaos. To be greater than the sum of your parts, you must first ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...

Health systems do not need more AI pilots. They need a better way to decide which AI opportunities to pursue, how to deploy them, who remains accountable after deployment and whether they create ...