Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

Videoconferencing giant Zoom announced it is acquiring Solvvy, the Burlingame, Calif.-based platform provider of conversational AI and customer support to expand its contact center offerings and offer ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

As usual, Enterprise Connect 2023 was chock full of new product announcements. Last week, Lisa Schmeiser, Editor-in-Chief, No Jitter, provided an overview of Zoom’s news. Her emphasis was Zoom IQ, the ...

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...

At Zoomtopia 2021, Zoom launched its Video Engagement Center. It was intended to be complementary to CCaaS solutions, including Five9, which Zoom was in the process of acquiring. That acquisition did ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

Check out other analyst stock ratings. Stifel: Zoom's first-quarter results "outpaced expectations, and the company raised its full-year outlook accordingly," Lane said in a note. "Management ...

After experiencing enormous growth during the COVID-19 pandemic, Zoom has made its first major acquisition by purchasing cloud contact center company Five9 for $14.7 billion, it announced. The move ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...